Cancellation Policy

Standard Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our chauffeurs who reserve time for your service.

Special Events and Weddings

Due to the specialized nature of wedding and large event bookings, different cancellation terms apply:

• 30+ days before event: Full refund minus $100 administrative fee
• 14-30 days before event: 50% refund
• 7-14 days before event: 25% refund
• Less than 7 days before event: No refund

Modifications

Need to change your reservation? We are happy to accommodate modifications when possible:

• Date/time changes: Free if made 24+ hours before original pickup time
• Vehicle upgrades: Subject to availability and price difference
• Route changes: May affect pricing; please contact us for details
• Passenger count changes: Vehicle restrictions may apply

No-Shows

A reservation is considered a no-show if:

• The passenger cannot be contacted and does not appear at the pickup location within 30 minutes of the scheduled time (or applicable grace period for airport pickups)
• The passenger refuses service upon arrival of the chauffeur

No-shows are charged the full reservation amount with no refund.

How to Cancel

To cancel or modify your reservation, please contact us by:

• Phone: +1 (470) 461-0729 (24/7)
• Email: info@togolimo.net

Please have your confirmation number ready when contacting us. Cancellations are effective upon confirmation from our team.

Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method. Processing times may vary depending on your bank or credit card provider.

Cancellations by ToGoLimo.net

In rare circumstances, we may need to cancel a reservation due to:

• Severe weather conditions affecting safety
• Vehicle mechanical issues (alternative vehicle will be provided when possible)
• Emergency circumstances beyond our control

If we must cancel your reservation, you will receive a full refund or the option to reschedule at no additional cost.

Contact Us

Questions about our cancellation policy? We are here to help.